Last updated: 13 October 2026
14-day returns
You can cancel your order and return any item within 14 days of the day you receive it, for any reason. This is your legal right under the Consumer Contracts Regulations 2013.
How to return an item
- Email sheybat@gmail.com within 14 days of delivery, with your order number and the item(s) you want to return. You can also use the standard model cancellation form, but you do not have to.
- We will reply with the return address.
- Send the item back within 14 days of telling us you want to cancel. We recommend a tracked service and keeping your proof of postage.
Condition of returned items
Please return items unworn, in their original packaging. You may handle an item as you would in a shop, but if it has been worn or damaged beyond that, we may reduce your refund to reflect the loss in value.
For hygiene reasons, earrings supplied in sealed packaging cannot be returned once the seal has been broken, unless they are faulty.
Return postage
If you change your mind, you pay the cost of returning the item. If the item is faulty, damaged or not as described, we will refund your return postage.
Refunds
We refund you within 14 days of receiving the returned item, or of receiving your proof of postage if that is sooner. Refunds go back to your original payment method and include the original (free) delivery charge, so there are no deductions apart from any reduction for loss of value described above.
Faulty, damaged or wrong items
If your item arrives faulty, damaged or not as described, email us with a photo as soon as possible. Under the Consumer Rights Act 2015 you are entitled to a full refund within 30 days of delivery, and after that to a repair or replacement. We cover the return postage.
Exchanges
Most items are one of a kind, so we cannot offer direct exchanges. Please return the item for a refund and place a new order.